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FAQ

Q1: What type of products does Primed Rehab Equipment Supplies offer?

A1: Primed Rehab Equipment Supplies provides a wide range of rehabilitation equipment, including resistance bands, balance trainers, foam rollers, and massage balls. Each product is accompanied by detailed information to help you make an informed purchase decision.

Q2: How can I get more information about a specific product?

A2: Our knowledgeable and friendly team is always ready to assist you. If you have specific questions about a product, feel free to reach out to us at customercare@primedrehab.com.au

Q3: What payment methods are accepted at Primed Rehab Equipment Supplies?

A3: We accept all major credit cards as well as PayPal for your convenience.

Q4: What are the shipping options available?

A4: We offer two shipping options for our customers within Australia:

  • Standard Shipping: With a flat rate of $16.50, you can receive your order within 3-7 business days.
  • Express Shipping: For a flat rate of $20.00, you can expect to receive your items within 1-3 business days.

Q5: Do you offer free shipping?

A5: Yes, we offer free standard shipping on all orders over $300.

Q6: What is the returns policy at Primed Rehab Equipment Supplies?

A6: We offer a 30-day return policy for change of mind returns, provided the product is unused and in its original packaging. A restocking fee may apply. For faulty or defective products, we provide a full refund or replacement, including shipping costs. For any issues experienced during the warranty period, please reach out to us to facilitate the warranty claim process.

Q7: How are refunds issued?

A7: Refunds will be issued in the same form of payment used for the original purchase. They will be processed within 7 days of receiving the returned item.

Q8: Who bears the return shipping cost?

A8: Customers are responsible for the cost of returning items to Primed Rehab Equipment Supplies, unless the product is faulty or defective.

Q9: How do I initiate a return?

A9: To initiate a return, please contact our customer service team within 30 days of purchase and we will provide you with instructions on how to return the item.

Please note that all our policies comply with Australian Consumer Law and we are committed to providing a fair and reasonable return process. If you have any concerns or need further clarification, please do not hesitate to contact our customer service team.