A1: Primed Rehab Equipment Supplies provides a wide range of rehabilitation equipment, including resistance bands, balance trainers, foam rollers, and massage balls. Each product is accompanied by detailed information to help you make an informed purchase decision.
A2: Our knowledgeable and friendly team is always ready to assist you. If you have specific questions about a product, feel free to reach out to us at [email protected]
A3: We accept all major credit cards as well as PayPal for your convenience.
A4: We offer two shipping options for our customers within Australia:
A5: Yes, we offer free standard shipping on all orders over $300.
A6: We offer a 30-day return policy for change of mind returns, provided the product is unused and in its original packaging. A restocking fee may apply. For faulty or defective products, we provide a full refund or replacement, including shipping costs. For any issues experienced during the warranty period, please reach out to us to facilitate the warranty claim process.
A7: Refunds will be issued in the same form of payment used for the original purchase. They will be processed within 7 days of receiving the returned item.
A8: Customers are responsible for the cost of returning items to Primed Rehab Equipment Supplies, unless the product is faulty or defective.
A9: To initiate a return, please contact our customer service team within 30 days of purchase and we will provide you with instructions on how to return the item.
Please note that all our policies comply with Australian Consumer Law and we are committed to providing a fair and reasonable return process. If you have any concerns or need further clarification, please do not hesitate to contact our customer service team.
Primed Rehab
Equipment Supplies:
Australia, QLD
